Warranty and Complaint Policy

Products purchased through our online store can be returned without giving any reason within 30 days of receipt.

You can return the goods in one of two ways:

1. Return to our warehouse / pickup location
You can bring the product you wish to return to the following address:
Gorkého 609, 53002 Pardubice

Please bring the purchase receipt with you. We will inspect the returned goods and arrange a refund within 14 days.

2. Return by post
If returning goods by post, please follow these steps:

• Fill in and print the Consumer Withdrawal from the Purchase Contract form.

• Return the item in its original condition – only then can we refund the full price.

• Pack the product carefully (ideally in the original packaging) to avoid damage during transport.

• Include the signed withdrawal form in the package.

Send the goods to the following address:

BAHNIK.cz
Gorkého 609
530 02 Pardubice – Zelené Předměstí
Czech Republic

Damaged shipment

If the package appears visibly damaged, it does not necessarily mean the contents are also damaged. You may accept the package from the courier, but please request a damage report to be written with the driver.

If you unpack the shipment and find damaged goods inside, please report the issue no later than 2 business days after receiving the package. If this deadline is missed, the right to claim compensation for transport damage may be forfeited.

To file a complaint, please provide:

• Your order number (or shipment number if filing directly with the carrier)

• Photos showing the entire package (shipping label, full packaging, filling material, the product)

• A description of the damage and the circumstances under which it was noticed

How to file a complaint

Email: info@bahnik.cz
Phone hours:
Mon–Fri: 9:00–17:00

Product complaints

If the product you purchased stops working, we will ensure repair, replacement, or a refund. For more details, please refer to our Terms and Conditions.

Complaint via manufacturer service

The fastest way to handle a complaint is to contact the brand's official service center directly. You can deliver the item in person or send it by post.
Please include the purchase invoice and a description of the defect.

Examples of service contacts:

• LINDR.CZ s.r.o., Sadová 132, 503 15 Nechanice

• SINOP CB a.s., Pod Stromovkou 205, 370 01 České Budějovice

Complaint at warehouse / pickup address
By prior arrangement, you may bring the product with the purchase receipt to:
Gorkého 609, 53002 Pardubice
We will inform you about the resolution of your complaint.

Complaint by post
You may also send the goods directly to our warehouse at the address above.
Please describe the defect as clearly as possible – the more details we have, the faster and more accurately we can process your complaint.

Carefully pack the product to avoid further damage during transport and include the purchase invoice.

Incomplete shipment

We apologize if your order arrived incomplete. Please inform us as soon as possible about the missing item(s).
We will investigate the issue and offer you a suitable solution.

Email: info@bahnik.cz